Originally Posted by
sabre31_98
I booked a Labor Day trip with the Mrs. to JW Marco Island with a (ridiculous) 7-day advance cancellation period.
One might ask why you booked it if you thought that the policy was ridiculous.
Originally Posted by
sabre31_98
I absolutely agree that Marriott is not in the wrong here ... but it's not like I'm a serial canceller.
Or, put slightly differently,
I've never asked for an exception to the rules before.... Why should anyone
expect an exception to the rules? Is it your position that we're each entitled to one exception?
Originally Posted by
birdiedouble
If they stay firm on the cancellation penalty and you decide not to travel, you might ask if they will move the dates to another time you could travel there.
This. I've done it occasionally, and always found the hotels happy to cooperate. I have used the same approach when I hit the wrong key and end up with the wrong dates, as I have done a couple of times.