Originally Posted by
Ridoor
Hi.
was recently on a flight from dubai to hamburg and noticed drastic degradation in the quality of the trip.
for a $4000 ticket;
1) no amenity kits on either legs
2) attendant refused to serve me a plate of fruits claiming their isn't enough while the cabin was half empty. She didnt even bother to offer anything else.
3) food was served hours after departure which i think is a tactic to not serve a second meal on a 7 hour flight.
very poor service for the price
makes me miss qatar and etihad business class experiences.
Originally Posted by
Ridoor
I ordered the dessert and asked for a fruit plate if possible too.
i was the first to give my order.
the response i got was “we wont have enough”.. heck you didnt even ask the other what they wanted. A polite way to respond/act was to atleast inform me after they took all the orders if they had any heck. Heck the thing doesnt even cost $1.
Originally Posted by
Ridoor
WELL, since we all paid the same price, be it morning or night, we are entitled to the same offerings. And about your fruit platter is not offered comment, IT IS on the menu. And i assure you, they didn't run out of it since the cabin was almost empty.
They should learn a thing or two from qatar.
I agree the CC should have said they would come back and let you know if there was one available at the end. That would just be good customer service but just sounds like a single inexperienced/ grumpy CC to me. Not sure what the price of fruit has do with anything? Also, what else was the CC supposed to offer you? You already ordered the other desert option? If the load is as light as you say then why would you expect them to cater fruit plates as though the flight was full?
I think it is perfectly reasonable for any airline to alter their offerings based on the length of flight and time of day, food being the most obvious but amenity kits as well (even though they are nice and useful, it's never going to make or break a flight for me).