Old Aug 25, 19, 11:50 am
  #5  
2tx
 
Join Date: Aug 2019
Programs: United, Aeroplan
Posts: 4
Originally Posted by The Lev View Post
Might you be able to do it at the airport?
I called UA for a third time, ad the reservations desk, working with the Mileage Plus department, was able to take care of this and provice the Economy Plus upgrade -- but not after asking me to provide the ticket/document number from the credit card charge when I subscribed back in February (?)

It appears that at some point in the last six months, Aeroplan started inserting the Aeroplan account number into the reservation for the primary ticketholder, and once the ticket is booked, United or any other airline cannot modify the ticket and insert the actual operating airline FF# into the res, even if they are operating their own aircraft on their flight. Now that UA genrously helped out on my pressing issue, I will follow up with this week Aeroplan to sort this out for future bookings.
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