Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Cannot Use UA Economy Plus Subscription After Booking Aeroplan Flight Award

Cannot Use UA Economy Plus Subscription After Booking Aeroplan Flight Award

Old Aug 25, 19, 8:10 am
  #1  
2tx
Original Poster
 
Join Date: Aug 2019
Programs: United, Aeroplan
Posts: 4
Cannot Use UA Economy Plus Subscription After Booking Aeroplan Flight Award

This week I booked two separate reward itineraries via Aeroplan for standard economy trips on United flights using United aircraft. I have a global United Economy Plus subscription and in the past have been able to access itineraries such as this on my United account. When I try to do this now, the United site will not let me enter my UA FF number so I am unable to use my E+ subscription, UA tells me it is because my AP account number is the FF # on the booking and cannot be changed. I've done this in the past (as recent as March of this year), no issues - has something changed?
2tx is offline  
Old Aug 25, 19, 8:17 am
  #2  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE MM, SD Gold, SPG Gold
Posts: 12,975
Seems like a United issue, so you might want to ask over there, although good warning for people here.
canadiancow likes this.
The Lev is offline  
Old Aug 25, 19, 9:16 am
  #3  
2tx
Original Poster
 
Join Date: Aug 2019
Programs: United, Aeroplan
Posts: 4
Originally Posted by The Lev View Post
Seems like a United issue, so you might want to ask over there, although good warning for people here.
I think so too - UA is the one who should honor the E+ subscription, but UA and AP have been pointing fingers at each other so I thought I'd ask here...
2tx is offline  
Old Aug 25, 19, 10:46 am
  #4  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE MM, SD Gold, SPG Gold
Posts: 12,975
Might you be able to do it at the airport?
The Lev is offline  
Old Aug 25, 19, 11:50 am
  #5  
2tx
Original Poster
 
Join Date: Aug 2019
Programs: United, Aeroplan
Posts: 4
Originally Posted by The Lev View Post
Might you be able to do it at the airport?
I called UA for a third time, ad the reservations desk, working with the Mileage Plus department, was able to take care of this and provice the Economy Plus upgrade -- but not after asking me to provide the ticket/document number from the credit card charge when I subscribed back in February (?)

It appears that at some point in the last six months, Aeroplan started inserting the Aeroplan account number into the reservation for the primary ticketholder, and once the ticket is booked, United or any other airline cannot modify the ticket and insert the actual operating airline FF# into the res, even if they are operating their own aircraft on their flight. Now that UA genrously helped out on my pressing issue, I will follow up with this week Aeroplan to sort this out for future bookings.
2tx is offline  
Old Aug 25, 19, 2:19 pm
  #6  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,321
UA agents can always seat you in E+ and waive the associated fee if an IT snafu is causing the system to not recognize the status or other entitlement.
eigenvector is offline  

Thread Tools
Search this Thread