Originally Posted by
Kiddafev
Hello all, we have flights booked for LHR to kul and return sin to LHR, I've go to to go to hospital this Wednesday and the doctors might not let me fly, the doctors will write a letter, I'm hoping Qatar will cancel the flights and refund us. Does this happen? Or will we have to go through insurance. Which is the best number to ring, is it just general customer service?
Thanks for any info, fingers crossed they'll let us fly, we are on q suites coming home! It's going to hurt cancelling!
Qatar Airways,
Conditions of Carriage, Section 3 - Tickets
2.4 Illness of Passenger
When a Passenger after having commenced his or her journey is prevented from travelling within the period or validity of the Ticket by reason of illness, we may extend (provided such extension is not precluded by our regulations applicable to the fare paid by the Passenger) the period of validity of that Passenger’s Ticket until the date when the Passenger becomes fit to travel according to a medical certificate, or until our first flight after such date from point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the Flight Coupons remaining in the Ticket involve one or more stopovers, the validity of such Ticket, subject to our regulations, may be extended for not more than three months from the date shown on such certificate. In such circumstances, we may extend similarly the period of validity of tickets of other members of the Passenger’s immediate family accompanying an incapacitated passenger.
So, on the basis of the above, refund is unlikely, but being flexible with the tickets, quite possibly. Hope you can fly and your illness is not serious...