Originally Posted by
mizzou1
AUH-JFK flight was overbooked and I was denied boarding. I was handed a $300 voucher. Etihad seems not to have any published information or T&C as to how these vouchers are supposed to work. Calling Abu Dhabi and New York offices resulted in contrasting responses and Etihad's facebook team is incredibly useless.
What I would like to know about this voucher is whether it can be used:
- online?
- over the phone?
- for upgrades (online, over the phone, and at the airport on the day of travel)?
- for excess baggage fees?
- for change fees?
- with any of the Etihad's partner airlines?
- for a family or friend?
- for on-board duty free shopping?
You can redeem the same by calling Etihad airways toll free no from your country. Just share your voucher number. They will confirm some details and after verification you can tell him your origin destination travel date. And they will proceed the same. I am from india and also redeemed the same by the above process. Please try I hope you will get benefitted. Thanks