Originally Posted by
Italian_Kayaker
My last 3 stays were with back-to-back reservations. E.g., for stay #1 , I had initially made a reservation for 8 nights; then I added a reservation for the following night; and then another reservation for the following 2 nights. For all 3 stays, when I checked in, the reservations were linked, and charges incurred during the stay were transferred from one reservation to another. But after I checked out, I only received points for charges incurred during the final reservation (i.e., not for charges there were transferred from one reservation to the subsequent one).
Is this a well-known issue?
It's well known here!
I occasionally book a stay as consecutive reservations. Either because it gives me flexibility when i'm not absolutely sure of the stay length, or because the overall cost is less than a single reservation would be.
It normally works perfectly well, at check-in they have no problem grasping the situation and roll the nights together. On my account it clocks up as a single stay and the points credited represent the total spend. Just as it should be.
But a couple of rogue hotel always make a hash of it - usually in the form of only the first night, or the final night, earning points.
Missing points claim can work, but the last one i almost gave up on: HH says contact the hotel, the hotel says "can't do anything: contact HH", HH then wants copies of the bill. Success seems to depend heavily on the HH agent you deal with.