send photo evidence to Avianca Lifemiles support and see what they say.

end to these two email addresses, and CC yourself (just for your records)
[email protected]
[email protected]

Sample email:
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Email topic: Request for flight miles credit to Lifemiles
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Dear Sirs,

I have tried several times, over several days, but the mileage credit for my past flight is not getting processed on the website.
Please do the manual claims for miles.

Please see the attached photo of my boarding pass confirming the flight details. For your reference,
The PNR is:
The eticket number is:
The flight date is:
The flight legs and fare codes are: AVxxx LAX-BOG Fare class D (business class) (example.)

My LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx

Regards,
XXX
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