Originally Posted by
dr_torch
.......
It drives me crazy that AE agents are not trained to answer simple questions correctly.
Absolutely, and that has been a problem for the longest time. HUCA works sometimes. What's really sad is the vast differences in knowledge and skills of the Aeroplan agents. Some really know their stuff and can also explain things. Others shrug and barely make an effort to get the right answer when they don't know it.