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Old Aug 21, 2019, 3:07 pm
  #15  
DataPlumber
 
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,968
Originally Posted by aisleorwindow
The answer is, because they inconvenienced me greatly.
The weather was the problem. I guarantee you that no one on operations woke up that morning and said how can we best through one of our hubs in a blender.

Originally Posted by aisleorwindow
I should've added that they would NOT put me on the Alaska flight. I paid for it, and it was considerably more expensive than my original ticket. Had I not done so, I would have had to spend the night in Chicago (I was booked on the last flight out) and missed my meeting the next day.
Secondly, giving me EQMs (not RDMs) costs AA exactly NOTHING. In fact, it cost AA more to say no (by wasting the agent's time to personally call and deny my request), rather than just adding the miles to my account and being done with it.

Like I said, have done this many times in the past. I thought it was standard procedure if requested. Was checking to see if something had changed.
Pretty incredible to me that folks can't see how this is customer unfriendly.
Again, its weather. MX is a different story. Your expectations aren't inline. You got something that I would never even think to ask for
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