Denied Original Routing Credit
Aug 21, 2019, 2:16 pm
#1
Used to be 'g_leyser'
Original Poster
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,036
Denied Original Routing Credit
Deleted
Last edited by aisleorwindow; Aug 21, 2019 at 3:20 pm
Aug 21, 2019, 2:24 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
File a request with aadvantage Customer Service online.
Edit - re reading, I dont know if ORC applies if you booked another flight. If they had put you on AS, then yes.
Edit - re reading, I dont know if ORC applies if you booked another flight. If they had put you on AS, then yes.
Last edited by Antarius; Aug 21, 2019 at 2:31 pm
Aug 21, 2019, 2:27 pm
#3
Join Date: Jun 2009
Location: Pacific Standard Time
Programs: AA EXP / CK
Posts: 135
I've had AA Cust Service be downright unresponsive or cheap over the past few months as well, and I'm a longtime EXP and sometimes CK. Perhaps this is a trend...
But that said, I'm unclear why they would ever give ORC when you got a refund and didn't fly on them. I've always asked/gotten ORC in the past when I'm rerouted but still fly on AA...
But that said, I'm unclear why they would ever give ORC when you got a refund and didn't fly on them. I've always asked/gotten ORC in the past when I'm rerouted but still fly on AA...
Aug 21, 2019, 2:29 pm
#4
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,984
What I don't understand is, why? I have had this EXACT same scenario AT LEAST 10 times in recent years and each time I've gotten refunded and given ORC when requested. In fact, I usually get a phone call apologizing and telling me that it's no problem. Heck, this is my third AA cancellation this year already.
Did I just get super unlucky, or is AA really hellbent on creating the most customer-unfriendly airline on the planet?
Anyone else with similar/different experiences?
Did I just get super unlucky, or is AA really hellbent on creating the most customer-unfriendly airline on the planet?
Anyone else with similar/different experiences?
Aug 21, 2019, 2:32 pm
#5
Join Date: Jan 2005
Location: BMI
Programs: AA EXP, Delta, Amtrak, Hertz PC
Posts: 656
This. Why should AA give you credit for a route you didn't fly, and didn't pay for? I have asked for ORC when I had to get a more direct routing due to delays, but I would never ask for ORC if I didn't fly the route at all.
Aug 21, 2019, 2:42 pm
#6
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
As I understand ORC is given when one takes a reroute or a flight on another carrier provided for by AA. In this case the OP cancelled his ticket with AA and bought one on AS instead. If AA had re-routed the OP on AS then yes he could ask for ORC. In this case it appears AA would be right to deny him ORC.
Aug 21, 2019, 2:45 pm
#7
Used to be 'g_leyser'
Original Poster
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,036
Deleted
Last edited by aisleorwindow; Aug 21, 2019 at 3:20 pm
Aug 21, 2019, 2:48 pm
#8
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
What I don't understand is, why? I have had this EXACT same scenario AT LEAST 10 times in recent years and each time I've gotten refunded and given ORC when requested. In fact, I usually get a phone call apologizing and telling me that it's no problem. Heck, this is my third AA cancellation this year already.
Aug 21, 2019, 2:54 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
I knew I was going to get some responses like this.
The answer is, because they inconvenienced me greatly. I should've added that they would NOT put me on the Alaska flight. I paid for it, and it was considerably more expensive than my original ticket. Had I not done so, I would have had to spend the night in Chicago (I was booked on the last flight out) and missed my meeting the next day.
Secondly, giving me EQMs (not RDMs) costs AA exactly NOTHING. In fact, it cost AA more to say no (by wasting the agent's time to personally call and deny my request), rather than just adding the miles to my account and being done with it.
Like I said, have done this many times in the past. I thought it was standard procedure if requested. Was checking to see if something had changed.
Pretty incredible to me that folks can't see how this is customer unfriendly.
The answer is, because they inconvenienced me greatly. I should've added that they would NOT put me on the Alaska flight. I paid for it, and it was considerably more expensive than my original ticket. Had I not done so, I would have had to spend the night in Chicago (I was booked on the last flight out) and missed my meeting the next day.
Secondly, giving me EQMs (not RDMs) costs AA exactly NOTHING. In fact, it cost AA more to say no (by wasting the agent's time to personally call and deny my request), rather than just adding the miles to my account and being done with it.
Like I said, have done this many times in the past. I thought it was standard procedure if requested. Was checking to see if something had changed.
Pretty incredible to me that folks can't see how this is customer unfriendly.
I can easily see ways to game the system by booking refundable tickets the day of a bad storm. Get a delay, cancel, request ORC. Not saying you are doing this, but I do see why they may not want to hand out ORC for a flight that was canceled.
Aug 21, 2019, 2:56 pm
#10
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,198
I don't believe you're entitled to ORC in this case. You refunded your AA ticket and bought a ticket on another carrier. You'd be entitled to ORC if AA had re-routed you, but you chose another method.
Aug 21, 2019, 2:58 pm
#11
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
A few things. Weather happens, get over it. Everybody gets inconvenienced by it-missed meetings, job interviews, wedding, funerals. Second, unless you are a top tier flyer AA is not going to put you on another carrier. And neither would other carriers. Third, you had the choice of being rebooked on a later flight or cancelling for a full refund and doing whatever. Buying a ticket on another carrier, cancelling the trip. Since you didn't pay to fly on AA why would you expect to get mileage credit, particularly towards elite status? If I go the airport and look at the AA planes take off should I get some kind of mileage credit?
Aug 21, 2019, 2:59 pm
#12
Join Date: Feb 2014
Posts: 73
I also would like some EQMs and EQDs for a flight I am not paying for or flying. Where do I get these?
Aug 21, 2019, 3:03 pm
#13
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,387
Was scheduled to fly ORD-West Coast on Sunday night. After the Thunderstorms in the morning, ORD was a mess for the rest of the day. My flight was delayed 2.5 hours and then ultimately canceled. I was auto-booked to 2:49pm departure the next day and went from upgraded F to economy. Instead, I booked a last minute Alaska Airlines ticket on Sunday night to get me out as I had a meeting in SF first thing on Monday morning.
I called and got a refund, and also sent in an email to request original routing credit.
Today I get a phone call from someone at AA telling me she won't give me the ORC because I got a refund for my ticket
She offered me 2K RDMs (yes, TWO measly thousand). I told her I was not interested in that (I have ~500K already) and I just wanted the EQMs for status - nothing more. She refused, saying "you didn't actually fly with us." To which I replied "I wanted to, but you guys canceled the flight!" <facepalm>
Anyways, the conversation went nowhere. And it was just another datapoint that I've made an excellent decision by moving all of my flying to Alaska where possible (I fly mostly ORD-West Coast) - 8 flights in the last 2 months. With another AS roundtrip booked next week.
What I don't understand is, why? I have had this EXACT same scenario AT LEAST 10 times in recent years and each time I've gotten refunded and given ORC when requested. In fact, I usually get a phone call apologizing and telling me that it's no problem. Heck, this is my third AA cancellation this year already.
Did I just get super unlucky, or is AA really hellbent on creating the most customer-unfriendly airline on the planet?
Anyone else with similar/different experiences?
I called and got a refund, and also sent in an email to request original routing credit.
Today I get a phone call from someone at AA telling me she won't give me the ORC because I got a refund for my ticket
She offered me 2K RDMs (yes, TWO measly thousand). I told her I was not interested in that (I have ~500K already) and I just wanted the EQMs for status - nothing more. She refused, saying "you didn't actually fly with us." To which I replied "I wanted to, but you guys canceled the flight!" <facepalm>
Anyways, the conversation went nowhere. And it was just another datapoint that I've made an excellent decision by moving all of my flying to Alaska where possible (I fly mostly ORD-West Coast) - 8 flights in the last 2 months. With another AS roundtrip booked next week.
What I don't understand is, why? I have had this EXACT same scenario AT LEAST 10 times in recent years and each time I've gotten refunded and given ORC when requested. In fact, I usually get a phone call apologizing and telling me that it's no problem. Heck, this is my third AA cancellation this year already.
Did I just get super unlucky, or is AA really hellbent on creating the most customer-unfriendly airline on the planet?
Anyone else with similar/different experiences?
Aug 21, 2019, 3:04 pm
#14
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Aug 21, 2019, 3:07 pm
#15
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,984
The weather was the problem. I guarantee you that no one on operations woke up that morning and said how can we best through one of our hubs in a blender.
Again, its weather. MX is a different story. Your expectations aren't inline. You got something that I would never even think to ask for
I should've added that they would NOT put me on the Alaska flight. I paid for it, and it was considerably more expensive than my original ticket. Had I not done so, I would have had to spend the night in Chicago (I was booked on the last flight out) and missed my meeting the next day.
Secondly, giving me EQMs (not RDMs) costs AA exactly NOTHING. In fact, it cost AA more to say no (by wasting the agent's time to personally call and deny my request), rather than just adding the miles to my account and being done with it.
Like I said, have done this many times in the past. I thought it was standard procedure if requested. Was checking to see if something had changed.
Pretty incredible to me that folks can't see how this is customer unfriendly.
Secondly, giving me EQMs (not RDMs) costs AA exactly NOTHING. In fact, it cost AA more to say no (by wasting the agent's time to personally call and deny my request), rather than just adding the miles to my account and being done with it.
Like I said, have done this many times in the past. I thought it was standard procedure if requested. Was checking to see if something had changed.
Pretty incredible to me that folks can't see how this is customer unfriendly.