Originally Posted by
MSPeconomist
How were the SkyPriority counter lines? And how did South look for CLEAR with PreCheck (which is the line that I assume I'll be using in a week)? How obvious is the elite North line and does CLEAR work there? Or is CLEAR too busy taking care of new UA elites who now get it for free or a reduced rate as well as other new signups (including DL people) that they're unable to take care of their existing customers?
Eight hours in the mess is very brave. Thank you. Was this a four hour shift that was extended when they asked you to stay longer? Or did you sign on for it out of altruism or perhaps in response to begging in advance?
The SkyPriority counter lines didn’t look bad, although I didn’t get down that way too much today. The North elite line is marked twice, so pretty easy to find. I spent a certain amount of time walking up and down the North lines, and occasionally the South line, making sure passengers who were elite or PreCheck were not in the longer line. The CLEAR pax always seemed to know to look for that line, whereas the occasional person who gets PreCheck randomly doesn’t always realize it. I’m not certain whether there is a CLEAR+Elite combination. There were a lot of CLEAR staff at North today and what looked like new CLEAR kiosks.
South with PreCheck never looked very long.
The volunteers did receive information about the changes and requests (pleadings!) for volunteers to sign up for today and especially for 5am-noon. I wasn’t heroic enough to overcome the fact that I’m not a morning person; I signed up for 12-4 but found that it was busy and interesting enough to stay on for a double shift. In addition to dealing with the checkpoint changes, it was a busy day with lots of situations where passengers needed extra information and help. As a volunteer, today was the kind of day I most enjoy, with lots of different problems (some simple, some complex) to be solved, a certain amount of chaos, and lots of confused passengers.