Originally Posted by
garykung
Not true.
At the minimum, UA operates its own ground service at HKG. So if you say UA GA's English is poor to communicate, then it is definitely not true.
I agree. My experience is that UA-badged ground staff, even as far as at the Airport Express In-Town Check-in, is competent in English and in their computer handiwork. Why we can't have an airport rail system like HKG's here in the US is another question, probz for OMNI...
But I agree, we need the OP to come back to this mess that's been created. To add to the speculation of the flight's origin, the pax could have, on outbound, flown mainland-HNL-GUM-NRT/HKG/MNL/KIX or whatever. And the return asia-mainland would be the first true TPAC not subject to FAA IDB requirements.