Originally Posted by ckendall

Property: Renaissance Providence Downtown
Date(s): one night in August 2019
Room booked: 2 Standard rooms, 2 Queens
Room received: 1 Room King, 1 Room 2 Queens
Elite Level: Platinum
Award stay: Yes
Rate Type: CC certificates
LNF stay: No
SNAs redeemed: No
Comment: Hotel was "full" so could not give me the rooms I reserved but that was not really a big issue. Lounge was closed (Saturday) but additional water bottles were provided by the desk. Both rooms faced the wrong way (away from the Capital building) but were otherwise fine. Buffet breakfast was ok. Still have not received the 1000 points for Plat guests.