Hi,
Thanks to both for your comments.
@
demue : the situation in Paris was extremely chaotic. There was litteraly only 1 pax who was able to transfer passengers to other flights and as you can imagine he had passports all over his desks and stressed passengers all around him. It took over 2 hours for him to get us on a new flight despite being third in row ... No EC261/04 or similar flyer was ever distributed.
Last question : would you recommend to file the complain with SQ in Paris or should I go directly to SQ here in Singapore ?