Originally Posted by
Laricoideae
....Suggestions?
I'm not sure I understand fully your problem.
I think English may not be your first language, and with THY you are talking to others who do not use English as their first language. A sure recipe for miscommunication.
Open a new process with customer care and write a
simple message on the lines of:
(PNR)
The schedule has changed.
I cannot accept the new dates/times.
I should like a FULL refund.
Please advise
you could ask the same question on Twitter