On an UA TATL flight last week, I purchased WiFi. Due to a diversion, I was only able to use a few minutes of WiFi - had it on pause before internet service stopped (below 10,000 ft).

I filed for a refund request the next morning. No notification from UA, but upon checking the status myself this evening - denied!

Rang the premier desk to inquire additional information about the denial. Was told the refund department is closed, and I should call back during business hours.

Do I have a case here? I rarely request for a refund of WiFi purchase, even for choppy connections. I feel like the outright rejection is a bit absurd.

By the way, UA refunded my entire itinerary - thousands of dollars (plus ETC for the diversion); the award flight as part of the trip - miles redeposit plus all associated fee; yet they want to nickel and dime over some WiFi cost?