Originally Posted by dsimon
That has happened with me as well. It seems to happen when PNRs are split (for elite upgrade purposes, or the like). The individual that keeps the original PNR gets properly credited for EQMs, and the person assigned the new record does not automatically get noticed as a CO.com purchase. All it takes is a phone call to remedy the situation, but this is something that the software or design should pick up.
Well, you shouldn't be buying multiple tickets on one PNR at CO.com. You should put each person on a different PNR to maximize bonus miles!
You can call CO and have them linked so the non-elite pax can sit in the EA section with you...