Originally Posted by MBM3
Interestingly enough I did not receive my 100% EQMs for at least one on my flights over the weekend. It was a W fare that was purchased through COol.
Coincidence I am sure, but stilll....
That has happened with me as well. It seems to happen when PNRs are split (for elite upgrade purposes, or the like). The individual that keeps the original PNR gets properly credited for EQMs, and the person assigned the new record does not automatically get noticed as a CO.com purchase. All it takes is a phone call to remedy the situation, but this is something that the software or design should pick up.