Originally Posted by
jsloan
I mean, that's the policy, but B&R has a lifetime guarantee... just send it back to them.
. What confuses me is that generally, they require that you demonstrate the damage prior to leaving the airport, or at least immediately thereafter. You didn't file a claim until you got home?
I filed a claim at the airport. They wanted to give me one of their replacement bags which I politely declined but then told me I need to call the baggage supervisor during the week and that he is only available certain hours. I called United on the way home and they gave me the option to buy a new one since I wasn't sure how easy it will be for B&R to repair a polycarb bag.
Originally Posted by
jsloan
You can certainly ask; I don't remember any reports on that topic either way.
I'm still not convinced the person I spoke to had the power to authorize a $500+ check to be sent... will double check and offer the ETC option.
Last edited by WineCountryUA; Aug 12, 2019 at 5:14 pm