Originally Posted by
bigshooter
United said I could buy a replacement suitcase and submit for reimbursement from them, but I'm going to verify as I can't see them issuing $500-$700 check without even a picture of the damage (I do have a claim).
I mean, that's the policy, but B&R has a lifetime guarantee... just send it back to them.
. What confuses me is that generally, they require that you demonstrate the damage prior to leaving the airport, or at least immediately thereafter. You didn't file a claim until you got home?
Originally Posted by
bigshooter
Do you think I could talk them into a $1000 ETC as compensation as opposed to a reimbursement check? I assume they'd rather give me more in funny money than in real money.
You can certainly ask; I don't remember any reports on that topic either way.