Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Speaking of converting old OC's... I called this weekend on the expiration day for an OC5 and an OC6. For what it's worth...
The first rep immediately qualified herself out, told me she had no clue what to do, and forwarded me to an "elite rep".
Took that rep about 10 minutes to deal with everything. I had NOT downgraded the OC6 in advance and the rep had never heard of the 30k point difference but once she got into the system that holds old certs, a procedure popped up to tell her the 30k difference would automatically show up in my account and that there was no process needed to make it happen.
A few minutes after the call, my account showed two NC4 certs with a fresh year of expiration, and activity of +120k from the canceled certs then -90k for the new certs, netting the +30k differential.
So in these final days, it seems everything is a very smooth process now.....