Originally Posted by
Stranger
ITD OSS at YUL, coming from the US. Yes they now have Nexus machines. However the line is left closed, they only open it for you when talking to someone and they then come and open. Then when you are done, you must give the form to an agent. Agent closest did not seem to be aware and would leave us hanging, calling more people from the regular line. Until I walk to her and asked if we would have to stay there forever... At which point the officer closest to her figured out what was going on and told her what to do. Took our forms and let us through.
In my experience there is always someone standing there, you just need to say "Nexus" and they'll open the cordon to where the machines are. Because of the prominent placement of the Nexus machines when you walk in to that area I am guessing they had too many clueless non-Nexus pax trying to use them and get confused, hence the goofy setup.
When I am done I usually just walk myself up to one of the wickets and hand over the form, but if there is a long non-Nexus line you do kind of have to assert yourself.
I agree the whole setup is, well, not ideal. But at least you can walk to the domestic gates afterwards.