This guy named MikeM on trip advisor changed his 2-star review to 5 stars. I find it weird for him to go from hating the resort to be like "this is so good and you should stay there". Yes they saw the review and addressed the problem by "explaining" everything that went wrong, but that doesn't fix the unacceptable service for the days before. I don't understand how you could go from hateing the resort in every way to recommending it.
Here is the new review:

Stunning property, excellent leadership from management
My wife and I are about to finish a weeklong stay at the new Waldorf Astoria Maldives Ithaafushi. I recommend that you strongly consider this resort if you are planning a stay in the Maldives.

First, the property itself is spectacular. The property itself is even better than it looks in the videos and pictures. The design and attention to detail is world class and exceeds the highest expectations. The ambition of this project is difficult to process at first becomes more and more apparent with more time on the island. The villas are brilliant - they have spared no expense on the design and construction, and the attention to detail is remarkable. Even the smart features of the room control (which always seem to be like more of a bother than anything else) added value to our stay.

Guests have certain expectations about service and staff interactions at a resort like this, and frankly our expectations were not met during the first half of our stay. I find discussing issues with management to be a waste of time that usually yields nothing other than empty promises and apologies.

This was not the case here. The management team, in particular Simone C. and our concierge, Aida, stepped up and addressed each issue and then some. Last night at dinner it was immediately apparent that things had changed and after Simone introduced himself we understood why. The professionalism and competence of these two individuals completely altered our experience for the better in a way I did not think was possible. It is clear that the staff here is working very hard on delivering for guests. Work needs to be done and certain things, such as the transfer from MLE need to be materially improved, but expert leadership is in place and I expect that they will get there quickly.

The excursion team with Ocean is fantastic – do not hesitate to invest your time and money in activities managed by this company.
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