FlyerTalk Forums - View Single Post - Marriott Bonvoy Cobalt

Aug 7, 2019, 8:37 pm

#24

EuropeanPete

Join Date: Feb 2008

Location: In the air

Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite

Posts: 8,720

Quote:

Originally Posted by Dr. HFH

I expect that fruit and wine is a standard gift. I don't expect a hotel to know that I don't eat candy, or that I drink very little. Nevertheless, I do appreciate the gesture of a gift of chocolate and/or wine. For me, it's the thought, the gesture, not the actual gift, that matters.

I always enjoy a little gift and a message from the GM, but after being given about 30 bottles of beer last year I wish there was some way of making Marriott remember that I don't drink beer. You'd think this might be a suitable use-case for their CRM system.

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