Originally Posted by
Dermot
I was booked on CX701 HKG-BBK (Business) . I was connecting from London on BA 31.
I eventually got re-routed on TK639, got in 3hrs late. Spent over 2hrs at transfer desk waiting for TG to find my bags and issue boarding pass.
Can I claim compensation
It's really OT but I will bite too.
It is hard to understand what happened. First, you probably mean TG639 not TK639. Second, it is hard to understand what happened and where. If it is BA31 that flew in 3 hours late and this was on a single ticket issued by BA,, BA should have been waiting for you at the door with BP and arranged the bag transfer. Apparently they sent you to the transfer desk instead.
In any case, this has nothing to do with CX but only BA. As mentioned above, you should claim EC261 compensation from BA