missing points
I had 120k and booked a few award reservations. All of these reservations were cancelled, but one of them was changed a few times before cancellation. After cancelling all my reservations (weeks ahead of cancellation deadline), I only had 112k. I have emailed 10+ times and called at least 6 times. I am told I am not missing points and am often hung off up or transferred back into the queue. This is the worse customer service. It's very simple I had 120k, I cancelled everything and do not have 120k. I can't seem to find someone who is willing or able to look at a rolling balance on my account with each change that I made. I am told my account has been investigated and I'm not missing points. This is clearly incorrect.
Any thoughts on how I can get my missing points back?