Hi All,

Back in June we were travelling from Madeira to Barcelona via Lisbon with TAP Portugal.

We landed in BCN to discover none of our 7 bags arrived. Long story short, they arrived at 2200 the next evening, so we were without our bags for 29 hours. We had to purchase emergency clothing, toiletries, medication, etc.

In total we spent €523 for 4 people. We have submitted a claim, however had not heard anything bag. I continue to follow up with TAP who are grossly incompetent and unable to respond. This occurred on the 29th June, I submitted the claim 4th July on my return home and still have lot heard anything back.

Is there any form of compensation that we are entitled to from TAP other than our emergency supplies? Something similar to the EU261 for delayed flights? Normally I wouldn’t care, and would be satisfied with reimbursement of the items we paid for, but after being subjected to appalling service both on the ground when the bags were delayed, and after the fact, I would like to know my options.

Appreciate the help.

Cheers,
J