Did anyone ever get this resolved? If so, how did it happen? I've called the customer service line and emailed them, and they've just said their tech support is looking into it. This is pretty frustrating as I have a vacation stay coming up in less than a week and it's still not resolved. I've called my credit card companies to see if there is a fraud alert, and there is nothing on their end. So it's some internal issue with their own website.

Let me know if and how you've figured this out!