Originally Posted by
YYJMSP
Here now as Amb guest on a points stay (booked at the old 45K rate, actually a bit lower as it was part of a travel package). Got email from rooms controller and concierge a week in advance of arrival.
No upgrade past booked sea view suite (was hoping for a villa), but the property appears to be pretty much sold out, and the room/view is gorgeous, so cant complain.
Received a buffet dinner for entire family voucher, a spa experience voucher for each adult, a spa gift card (to add on 15mins to a paid treatment). Daily buffet breakfast for everyone is standard.
We had a plate of sandwiches for each person, plus shared plates of fruits and desserts, and a bottle of wine and water on arrival. On the second day we got a small cake and full size bottle of Prosecco to share. Still quite a few more days to go, so curious if more goodies to come.
People are very friendly.
Definitely would consider a return trip in the future given this extremely positive first impression...
Our situation was similar. They were sold out every single night but one of the nights. However, they did end up eventually upgrading us to the two-bedroom villa. Not sure how they did it or who they had to move around but I do agree that the staff are very friendly and the setting for this hotel is epic. They really are committed to ensuring that the guests are happy.
Also, they gave us access to the Haute Living Room and breakfast in Blends the entire stay, which is only supposed to be for villa guests.