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Thread: Website error
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Old Jul 28, 2019, 3:36 pm
  #1  
richarddd
 
Join Date: Dec 2003
Location: NYC
Posts: 6,430
Website error

I was booking a ticket today and at the payment stage I got "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact 1-800-JETBLUE (538-2583) for assistance."

I called and they were able to complete the booking. Now, when I go to the reservation in My Trips - Manage Flights, I can see the flights, but when I click Manage flight, I get the same error message. A phone agent basically said these things happen, don't worry, and a chat agent (who added some information to the reservation) suggested clearing cache and cookies. Clearing didn't help and I have the same problem on another computer and on my phone using the B6 app.

I'd like to see the flight information to make sure everything is entered correctly and I'm worried that I won't be able to check in online.

Any suggestions for fixing this would be appreciated.
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