Originally Posted by spin88

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I have no current 411 on AAL, but in the past (and with UAL) escalation on actual serious - AND NOT MERELY TRIVIAL - CS failures, escalation to the Executive team has worked wonders. That said, if you are quibbling over $50 or $100, or its not a clear cut case where AA was at fault you will likely not get anywhere with this type of escalation. E.g. if the issue arose from weather, forgetabout it. If its a clear MX, or crew issue, you may get somewhere.