Originally Posted by
corporate-wage-slave
When this has happened in the past British Airways have awarded a small number of Avios to anyone in a condensed Club Europe formation. My guess would be be about 3000 Avios. I wouldn't jump to conclusions here, but the very small number if people affected yesterday, perhaps 100 passengers in all, should put their complaint through, via the usual channels.
Only 3k avios?
I'd feel quite insulted by this "goodwill gesture".