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Club Europe - unusual text message : Removal of middle seat block

Club Europe - unusual text message : Removal of middle seat block

Old Jul 26, 19, 8:04 am
  #1  
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Club Europe - unusual text message : Removal of middle seat block

Hi All

I suppose this isnít a shock given everything that is happening at LHR and across Europe today. Any idea how this operationally works? Do they still offer the normal club Europe service and how do they reassign seats?



Cheers

Matt
Mattloveday1987 is offline  
Old Jul 26, 19, 8:05 am
  #2  
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Text message!
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Old Jul 26, 19, 8:07 am
  #3  
 
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Its a shame they ran out of characters before they were able to proactively offer compensation or a partial refund.

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Old Jul 26, 19, 8:10 am
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Would love to see if this is a downgrade for EU261...
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Old Jul 26, 19, 8:10 am
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so a downgrade to economy!
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Old Jul 26, 19, 8:12 am
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What a load of crap!
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Old Jul 26, 19, 8:17 am
  #7  
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Originally Posted by Kgmm77 View Post
Its a shame they ran out of characters before they were able to proactively offer compensation or a partial refund.
Originally Posted by aidy View Post
so a downgrade to economy!
Originally Posted by Cymro View Post
Would love to see if this is a downgrade for EU261...
I suppose first we need to see what service is offered on board. If a normal CE service is offered then it cannot be seen as a downgrade for the purposes of EC261. In that situation, there may well be a claim for compensation under the Consumer Rights Act.

If the flight operates with only ET service, then EC261 would apply for the downgrade.

Whilst I appreciate the very good reasons why BA are doing this, I would not be best pleased if it were to happen to me.
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Old Jul 26, 19, 8:20 am
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I will be sure to let you all know!!
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Old Jul 26, 19, 8:22 am
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The right thing to do would be to designate all seats as ET and offer the appropriate refunds to those who have been involuntarily downgraded.

However, knowing how British Airways operates, they'll probably put displaced EuroTraveller passengers in the middle seats, which will allow them to keep their "guaranteed window or aisle seat" promise to CE passengers and claim that no-one's been downgraded.
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Old Jul 26, 19, 8:25 am
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This will be messy. I can see a 23 hour delayed Y pax being told they’d have to pay for the coffee 1A and 1C receive for free. Or is it J only up the front?

Interesting service recovery!
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Old Jul 26, 19, 8:25 am
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So compress the CE cabin by going 6 abreast and have the curtain as far forward as possible? I think this is a pragmatic and sensible response to the current disruption but BA really need to be proactive with what customer service gesture/Ďcompensationí they will be offering CE customers. I would be pushing hard for something worthwhile (ie not just a couple of thousand avios).
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Old Jul 26, 19, 8:26 am
  #12  
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Imagine folks in ACDF indulging in champagne while pax in B and E get nothing.

If they fill the middle seats with rebooked Club pax, this flight is looking at 72 in Club (EF showing 12 rows). Fun times!
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Old Jul 26, 19, 8:30 am
  #13  
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Originally Posted by florens View Post
Imagine folks in ACDF indulging in champagne while pax in B and E get nothing.
I suspect there are some on here who would rather enjoy that!
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Old Jul 26, 19, 8:33 am
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I presume there are CE passengers delayed so wouldn't they be the ones seated in the densified CE cabin?
Given the extent of the disruption and the relative short flight duration, I'd be more than happy to help a fellow human being get to where they were going by giving up a bit of shoulder room, without immediately contemplating or anticipating what 'compensation' I'm going to receive. One day it might be me wanting to get somewhere.
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Old Jul 26, 19, 8:37 am
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I think it's hard to object to this if it means disrupted passengers aren't stranded at the airport for days waiting to get on a flight, however BA should be offering impacted customers some sort of goodwill gesture to make up for losing a pretty big part of the CE product, particularly as by cramming people onto these planes, it's helping to reduce their bill for hotels and duty of care meals for affected passengers.
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