Originally Posted by
Batwoman
Hi everyone,
I booked my end of year holiday some days ago on the Thai homepage.
Now I wonder if I become totally inept or the booking system is just a disaster.
1) While booking the system crashed down because of a Miles and More number (issued by Swiss - at the third time inserted LH and finally worked)
2) To my surprise after 2 hours fiddling around I finally managed to book flights. It did not show any booking class details other than economy. Of course realized only with the email confirmation that the return flight is on W class therefore only 20 kg baggage allowance
3) No chance to reserve seats on the booking
After booking I contacted the Local Thai office.
A surprisingly unfriendly lady that told me this is the way I booked the tickets, the tickets have been issued and there is nothing that can be changed.
Seats can only be booked on an app, not on a homepage.
Well if I have done an error I will leave with the consequences I thought. (hand carry and golf luggage only for example).
Now that I had a bit of time, tried to rebook the whole tickets (as a simulation) and there is no way of selecting a class.
Am I used to well with the booking sites of SQ, SWISS, ANA and CX? I have found the Thai booking system the most complicated and customer unfriendly I came across.
Am I the only one that had problems or did you experience similar problems?
Sorry to hear that. All the information is available as you book, including the baggage allowance and fare class, so perhaps you simply didn't look carefully enough.
Was this an international booking or domestic? Seats can be selected at the time of booking, except for domestic flights. Once the ticket has been issued, then for international flights seats can be selected through Manage My Booking.
Sure, the website is not perfect. But if the website is unfamiliar, then take your time...
Regarding your points:
1. No comment as I only use my TG ROP number.
2. There are a range of fare families lists such as Super Saver, Saver, Flexi-Saver, Flexi, Full Flexi ect. The baggage allowance is clearly shown. Clicking on the 'More Details' link provides further information. Once you have selected flights, the specific fare class shows on the right side summary. The summary details, including fare class, are shown at every successive stage when you select the big yellow 'NEXT' button through to just before payment.
3. For international flights, you are then invited to make seat selection and special meals (e.g. VEGE).
see the attached pictures with red boxes and arrows highlighting those areas I mentioned.