I booked with GetMyBoat. Once booked, the company sent me Mr. Moosa as my contact. Most likely, the company will not assign an operator until booked. According to the terms, there is a 100% refund if cancelled 5 or more days prior to the departure date. My experience so far is that my operator/contact responded to all of my questions promptly and in detail. His responses gave me some comfort in my decision to use this company. Perhaps, there will be reports of third party transfers to the WA prior to my booked transfer which is in November. I have not booked my return transfer to the airport as I want to see how the transfer from the airport to the resort goes first.