I had a great experience today with the EXP desk! Booked tomorrow(Friday) on the 5:16am EWR-DFW flight connecting to DFW-HKG all booked in Business and upgraded to F using SWU and then connecting HKG-BKK on CX. Storms tonight across the Northeast. To AA's credit they canceled my EWR-DFW flight around 4:20pm (Thursday) because the inbound wasn't going to make it in. The text I received from AA said "we are working to rebook you and will send an update soon." Wrong! The AA app tried to find other flights but said there was nothing available. The 6:58am EWR-DFW was zeroed out and with the storms tonight continuing into tomorrow I was not at all confident that even if I somehow was able to get seats on the 6:58a flight that I would be succesful with a 1 hour connection in DFW. The agent tried and tried and offered me a few not so good options such as JFK-LAX in Y tonight connecting to LAX-HKG in J (F was full). I offered her the AA coded CX flights from JFK and ORD and she said she could do either. I asked if that would be in J or F and she said that since I was confirmed in F she could book me into F. I happily accepted JFK-HKG in F and I will be able to make my original connection HKG-BKK. I use all of my SWU's for J-F upgrades and in this case I am pleased with the outcome and am looking forward to FFD at JFK followed by JFK-HKG on CX F. My only regret is not getting to experience FFD at DFW, but I will get over it!