I check out of Marriotts in person, because they often don't send the email and don't make the folio immediately available in my Marriott.com account. Sometimes they do, sometimes they don't, but I tend to fly home on Thursdays and do my expense reports on Friday, so I like to have the folio quickly. Therefore, the priority line is important to me and should be honored. I would want to speak to a manager if it wasn't (and there was a large queue), because that's just bad management for two different reasons.

I check out of Hiltons in the app. Receipt is emailed within minutes, every time. App check-in, room selection, keyless entry, and app check-out all work better at Hilton. Their keyless entry *occasionally* has a hiccup on a pool or gym door, but works well for the rooms. Marriott's has yet to work for me, even once.

I guess it's a bit of a first-world problem, but Marriott is the one that has created these status tiers and marketed them in hopes that we'll repeatedly pick their hotels. Thus it's not unreasonable to expect the front desk to be managed properly and have a priority queue.