"Go to the back of the line, Sir", Marriott Elite Check In Line
Jul 30, 2019, 9:55 am
#76
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I've never had issue with Marriott or Hilton properties in China. No need to have to, though most cases I prefer to do it.
Jul 30, 2019, 11:01 am
#77
Join Date: Sep 2010
Posts: 205
The property is likely required by corporate to post the sign, but have taken it upon themselves to ignore it. They obviously haven’t heard of social media.
As for the emailed receipt, prior to the merger I always had a folio mailed to me in the wee hours (mainly US properties) at Starwood properties. Since the merger I never have. We just checked out of the Marriott in Wailea and there was nothing, so we stood in line (if there’s an elite line there, I didn’t see it) to check out.
As for the emailed receipt, prior to the merger I always had a folio mailed to me in the wee hours (mainly US properties) at Starwood properties. Since the merger I never have. We just checked out of the Marriott in Wailea and there was nothing, so we stood in line (if there’s an elite line there, I didn’t see it) to check out.
Jul 30, 2019, 11:44 am
#78
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
My latest stay at a Sheraton resulted in the following emails:
(1) Your Sheraton Hotel Guest Folio at 5:10 am
(2) Your Sheraton Hotel Guest Folio at 11:08 am, with an identical folio attached
(3) Your updated and final Sheraton Hotel Guest Folio at 11:10 am, with an extra payment for parking added which they had previously overlooked.
I had checked out at 10:50 am.
My point being that anyone who reiies on the first emailed folio they receive is iiving in an unreal universe. I, too, prefer to have a hard copy in case of later disputes. The practice of providing an updated and altered folio after the fact seems to me to be undesirable and susceptible of abuse.
(1) Your Sheraton Hotel Guest Folio at 5:10 am
(2) Your Sheraton Hotel Guest Folio at 11:08 am, with an identical folio attached
(3) Your updated and final Sheraton Hotel Guest Folio at 11:10 am, with an extra payment for parking added which they had previously overlooked.
I had checked out at 10:50 am.
My point being that anyone who reiies on the first emailed folio they receive is iiving in an unreal universe. I, too, prefer to have a hard copy in case of later disputes. The practice of providing an updated and altered folio after the fact seems to me to be undesirable and susceptible of abuse.
Jul 30, 2019, 12:14 pm
#79
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
JW Marriott Shanghai in July. I had to check out at the front desk and sign the invoice and the one for the credit card that goes to the hotel's bank, Bank of China. Same thing with Anaz Xintiandi.
Jul 30, 2019, 12:17 pm
#80
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
They might still blow you off, but you have to remind them it's not acceptable to mistreat their Elite customers.
Renaissance Palm Springs = lousy customer service
Jul 30, 2019, 7:34 pm
#81
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,318
My latest stay at a Sheraton resulted in the following emails:
(1) Your Sheraton Hotel Guest Folio at 5:10 am
(2) Your Sheraton Hotel Guest Folio at 11:08 am, with an identical folio attached
(3) Your updated and final Sheraton Hotel Guest Folio at 11:10 am, with an extra payment for parking added which they had previously overlooked.
I had checked out at 10:50 am.
My point being that anyone who reiies on the first emailed folio they receive is iiving in an unreal universe. I, too, prefer to have a hard copy in case of later disputes. The practice of providing an updated and altered folio after the fact seems to me to be undesirable and susceptible of abuse.
(1) Your Sheraton Hotel Guest Folio at 5:10 am
(2) Your Sheraton Hotel Guest Folio at 11:08 am, with an identical folio attached
(3) Your updated and final Sheraton Hotel Guest Folio at 11:10 am, with an extra payment for parking added which they had previously overlooked.
I had checked out at 10:50 am.
My point being that anyone who reiies on the first emailed folio they receive is iiving in an unreal universe. I, too, prefer to have a hard copy in case of later disputes. The practice of providing an updated and altered folio after the fact seems to me to be undesirable and susceptible of abuse.
--Jon
Jul 30, 2019, 8:19 pm
#82
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Given the response you received from the hotel, I would absolutely write in to Marriott Corporate and complain.
They might still blow you off, but you have to remind them it's not acceptable to mistreat their Elite customers.
Renaissance Palm Springs = lousy customer service
They might still blow you off, but you have to remind them it's not acceptable to mistreat their Elite customers.
Renaissance Palm Springs = lousy customer service