Our family of four had a flight to Honolulu on the 26 of June at 9 in the morning. We arrived to the lobby of San Jose Airport at 7 am and met with a lady to get our tickets, who then told us that there was going to be a two hour delay. Okay, that was fine. We went through the metal detectors, got all our luggage, and went to the sitting area where Hawaiian Airlines was going to board. We sat there till around 10 and they said one more hour delay. Okay, it’s still okay. An hour passed and they said one hour delay. Whenever we asked why or when can we board, the people that worked there said,”We/I don’t know.” That was their answer for everything. Another hour and they said two hours delay. This kept on happening till around 7 in the evening, when they said that they’ll get the final verdict at 9. 9 came, and they cancelled the flight. Now here’s my problem, we booked a vacation package to Hawaii with Costco Travel so we had to arrive and check into a hotel that day. We also had a activities we booked tickets for in the Costco package that was on the same day. When Hawaiian Airlines cancelled the flight at 9 pm, every passenger was mad and disappointed so they offfered a hotel voucher for those who don’t live in San Jose and a five hundred credit that you can use within a year starting from the day it was issued with Hawaiian Airlines. They offered the people they separated booked a flight that wasn’t from Costco, a flight the next day and they would be able to use that 500 credit on that flight. We, on the other hand, cannot go on the next flight the morning after because we booked exactly 4 days and 3 nights for the Costco Package that had Hotel, Activities, and a vehicle to get us to the hotel and to the airport. Because Hawaiian Airlines cancelled the flight we missed a whole day of our vacation, our hotel for that day cost was 500 dollars, we haven’t even done anything and 500 dollars is just gone. Hawaiian Airlines is at fault and they need to take responsibility. We’ve been saving up for this trip and now, not only can we not go, we’ve lost money. Our children are very disappointed and if we don’t get compensation for our time, we will bring this up to our lawyers and we will sue.