Originally Posted by
NickB
In principle, since the misconnect is due to delay to the AF flight, it is for AF to reroute and for AF to compensate/reimburse for downgrade as per Reg 261/2004. That said, the 261/2004 reimbursement for a downgrade on the Nairobi-Bujumbura segment of a Europe to Bujumbura ticket will in all likelihood not amount to much, as they will prorate the reimbursement based on the proportion of the segment in the overall itinerary so seeing what KQ would do, if anything, makes sense. And, in any event, if it is not AF that arranged the rerouting, it would be difficult for them to be on the hook for downgrade compensation.
Mail sent by AF today:
- You will get the €600
- You will get 10000 miles as a goodwill gesture
- and (using google translation) :
"I have also sent your request for reimbursement of the difference in fare between the reserved business class and the Economy class in which you have traveled, to our financial service which will not fail to return to you directly by email once the transaction has been completed."
I wonder how much it could be (ticket cost €1700 ish)? €50 maybe, €100 max or probably more?