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Thread: 2 flights in a row without Precheck, despite Global Entry # in profile
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Old Jul 10, 2019, 7:44 pm
  #59  
Flying for Fun
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by pcoll
Just tried to check in for flights. Both of us have Global Entry and number is entered into our AS Miles Account.
Just noticed that Pre Check did not show on boarding passes.
Went back into accounts and double checked that Known Traveler Numbers are correct.
Tried Check in again and still no Pre Check on boarding pass.
I guess I will have to have agent enter it manually when we check our bags.
UGH!!! Love AS IT issues.
I have had this happen a few times too where the information in my profile wasn't populated into my reservation. I know when I go to check-in and it is requesting passport information. I can enter my KTN then as well. Call AS and ask them to add it to the reservation over the phone. Once completed, checking in again should give you pre Check.

James
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