Originally Posted by
agstar
Yes, sorry, meant ‘check in’ agent not ‘gate’ agent. Well, maybe that was the issue - they asked about all the prohibited items - power banks, batteries, and they said “food” and now looking back I should have said no instead of yes. But I tried to explain these were packaged items but got nowhere.
They were being overzealous and ultimately wrong. Best option is to try for a reimbursement of the shipping costs to your family at this time.