Originally Posted by
Palal
TAP does not have a punctuality problem. TAP runs on time. on
Portuguese time.
It's the rest of ya that want everything to be on-time to the second.
But I've definitely noticed a shift in attitude among Portuguese friends and colleagues towards their national carrier. Perhaps, in part, they are simply reflecting back my own changed mood, though not entirely.
Originally Posted by
Palal
...Seriously though - it IS a cultural issue with every single TP and groundforce worker - they don't get it and they won't until there's a culture shift that starts at the management level....
there's a comment highlighted above from a TAP employee who felt a reasonable excuse for delay in customer service response was :
"we have so many complaints to deal with, we haven't been able to look at yours"
Sums up the TP management attitude rather well.