TAP does not have a punctuality problem. TAP runs on time. on Portuguese time.

It's the rest of ya that want everything to be on-time to the second.

Seriously though - it IS a cultural issue with every single TP and groundforce worker - they don't get it and they won't until there's a culture shift that starts at the management level. I don't see that happening any time soon, unless more articles come out saying how late TP always is. (For some reason Portuguese people love to know what others think about them and their country).