Originally Posted by
ryman554
I may expect a broken wheel, but not two entire wheel assemblies missing....
Nobody at the SFO international luggage desk, either!
So, since I had to get to wrok, and I'm heading back to SFO for a flight on Thursday, what's the strategy for getting United (or a partner airline, there were multiple airlines involved in this checked luggage, so who knows?) to pony up for a repair? ...
Did you file a claim at the airport where you received the damaged bag and with the carrier that delivered the bag to that airport?
Otherwise if domestic travel you have 24 hours to report (if UA was the last carrier). International you have 7 days.
If the delivering carrier was not UA, then you contact that carrier.
The thread's wiki has a simple graphic.
Originally Posted by
mahasamatman
Don't airlines specifically absolve themselves of any responsibility related to wheels?
They can try but
DOT NOTICE REGARDING DAMAGE TO WHEELS, HANDLES, AND OTHER COMPONENTS OF CHECKED BAGGAGE Nov 2015