Originally Posted by
Dr. HFH
Just out of curiosity, what was your methodology in determining that AA is underperforming operationally, financially, with regard to stockholder value and employee and customer satisfaction?
Every year, the Wall Street Journal and Drucker Institute assemble a list of the top 250 most effectively managed companies. Primarily, they measure 1) Customer Satisfaction, 2) Employee Engagement and Development, 3) Innovation, 4) Social Responsibility, 5) Financial Strength and 6) overall effectiveness. Guess which airline came out at the top of the rankings for 2018. There are plenty of things that, IMO, AA does wrong; but, apparently, when an objective standard is applied, it seems to get a lot right.
Just off the top:
lowest net income of the Big 3
lowest earnings per share
Stock down nearly 18% in past 12 months; DAL is up about 17%; UAL is up nearly 30%
No one can doubt that its an operational mess this summer - between MAX issues and MTC threats.