Originally Posted by
r m a h
i've learned that very detailed and very kind (even slightly apologetic) emails work best. i don't think ANY clubs/lounges sell day passes anymore. i may be wrong on that. but i think the only day passes that are "out there" are via ebay or cc promotions.
regardless, the point is they are asking something that doesn't correspond with their t&c.
i'm not sure what the email response you got actually means? i would email them back and ask specifically what they mean.
i would advise NOT emailing them every day. i did it. and they told me to be patient and i'd eventually receive personal replies. which i did.
if you call that phone number i posted, call m-f 9-5 if you want to speak to a supervisor. i've done this once and the guy i got kept repeating the same thing over and over and wouldn't directly address the t&c issue.
also, yes, bobby adams was 'da man!
good luck!!
I was really hoping to get some answers asap as I'm out four months of reimbursements so far and really do not want to continue sending any more without some clarification. I only visit the lounges because of this membership. I would not waste $200 on lounge visits except for the expectation that I would be receiving reimbursements in good faith.
What exactly do they want? What exactly do they actually want to see to meet these made up T&Cs that are no where to be found in writing? What is anyone else sending in with success in the last few months? For years, my ebay receipts and the filled out form sufficed, now it doesn't, so what do they want to see? As I mentioned, United scans a barcode, they don't give out receipts saying "pass used" and a date. Any recent success stories would be greatly helpful.