I just completed a booking for a 3 night stay at the Hyatt Regency New Orleans checking in on New Years Eve is this year. I was surprised that not only were points bookings were available, but they were still showing all levels of suites available as well. After making the reservation, I called World of Hyatt to apply a DSU. The Hyatt representative was very helpful but when she tried to apply the suite upgrade, she was told by the hotel that they only confirm suite upgrades one week prior to the date of stay. Of course by that time I am sure they will not have suites available. Is this within the terms of service for using a suite upgrade? It seems that if they didn’t want to make these available for DSU upgrades they could have blacked out the standard suites.

Advise or am I just out of luck?