Originally Posted by
YYCguy
For those that wish to enjoy a dining experience, rather than sleep, you may enjoy the full dinner, however if sleep is your priority, there are express meal options. Just make your Cabin Crew Member aware of your priorities and they will be happy to give you the option.
Also, it’s important to remember that J class is brand new to WS and the new international service has only been effective a couple of months. The CCMs have had extensive training throughout the year so far and even had one pod to practice with in the training centre, but certainly not 16 pods with each person requesting different meals options at various times. As each CCM rotates throughly the business Cabin, they will all have the chance to practice in real time. The CCMs with multiple experiences in J will have the timing more down pat, the CCMs who are new to the cabin will have it less so.
Most full service airlines have a substantial training for Business class for their cabin attendants , running around 14-20 days soley for Business class. And in some cases, there are even dedicated crew members who only work in Business class sections.
I believe in westjet’s case , I was reading on another forum some time ago, crew only had 10 days , ab initio, to learn economy , premium economy and business class. I suppose we see this lack of speed as the result. Cost saving initiatives perhaps but it does come with a price. With a thorough training and rehearsal program , one creates a solid sense of skill, and without it, well the opposite, like anything in life.